Shipping & Returns

Shipping

All domestic packages ship via UPS at a flat rate of $15. Orders of $150+ receive
complimentary shipping. After your order ships, a confirmation email will be sent with
the tracking number.
Please allow up to 1-2 days for orders to ship.

Returns & Exchanges

Clothing and shoes that have not been worn, washed, dry cleaned, altered or damaged
can be exchanged or returned for store credit within 14 days. Clothing must have their
originals tags attached, and shoes must be in their original box. Purchases on
swimwear, lingerie, jewelry, and sale items are final sale. 
Please email gc@genachandler.com to receive return instructions and authorization.
Gena Chandler reserves the right to deny a refund if merchandise does not meet our
return policy. Shipping and handling charges are non-refundable.

Privacy

We neither sell nor share your information with outside companies or third parties. Any information you provide is confidential and will not be used in ways that you have not consented to, such as being sold to third parties or reused without your permission.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. You may take your name off this list at anytime.